Do you desire a work-from-home position with regular hours yet dislike making phone calls? If you want to work in the customer service sector but don’t have a quiet office, online chat jobs are one option.
Customer care chat jobs are becoming more and more common as more customers turn to the internet for assistance. This is your opportunity to assist people as a chat support agent.
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What Does an Online Chat Agent Do?
Customer assistance is offered by online chat operators using text-based chat conversations. The atmosphere should be fast-paced with limited downtime for successful live chat agents. Given that they frequently have numerous discussions going on at once, they should be able to multitask.
You must be able to speak properly using appropriate language, punctuation, and spelling if you want to work in online customer support. Certain chat agent positions do call for specialized expertise in both the chat platform and the company you’re helping. Look for organizations that offer training and don’t demand prior experience while you study online chat jobs.
A dependable internet connection, a computer, and sometimes a phone and headset depending on the role are all you physically need to be an online chat agent. A quiet environment will also make it simpler for you to focus.
Top Online Chat Jobs
You will have various company alternatives from the extensive list that follows. All of these businesses are suitable for remote work and give applicants a variety of career opportunities. Always ascertain whether you’ll be treated as a contract agent or a genuine employee before considering a firm. You must be aware that depending on how a corporation categorizes you in this one area, the way you manage your taxes will be very different. The following list contains the top chat jobs you may perform at home:
Do you know how to use Apple products? You may assist in offering customer service and technical assistance as an Apple At Home Advisor.
Although not solely reliant on online chat, this position is among the finest at-home customer support positions accessible. Vacation pay and goods discounts are also available.
You must fulfill some of the following qualifications in order to become an Apple Advisor:
- Make your office distraction-free
- Possess a desk capable of holding an Apple computer
- Put on a headset
2. Accolade Support
Customer care representatives are employed by Accolade Support as independent contractors. This implies that they are not compensated with benefits like health insurance, paid time off, or a 401(k).
Instead, people are free to decide how many hours they wish to work. It’s unclear how much money is involved or how many hours must be worked each week.
An agent must possess:
- The voice of America
- Excellent written, oral, and interpersonal communication abilities
- Observation of details
- Skills in technical support
Arise chat agents are independent contractors who work from home to fulfill clients’ chat requirements. You would assist Arise clients with real-time problem solving and assistance as a chat representative. You may collaborate with a range of enterprises because Arise itself links you with other organizations. In actuality, Arise employs online chat agents for Fortune 500 brands for businesses in the US, the UK, and Canada. This implies that during your career working from home, you will have the chance to work with a wide range of businesses. In essence, Arise acts as a middleman, connecting businesses in need of chat agents with those who can provide them. With Arise, you can get going quickly and begin addressing customers’ queries just five days after signing up.
As a Customer Service Associate, Amazon hires people from remote locations. As of March 2019, Amazon pays remote customer service agents $15 per hour in addition to perks. In that position, Customer Service Associates were required to put in between 20 and 29 hours per week on average, but depending on the number of calls and chats they received, they were requested to be available up to 60 hours per week.
Customers may expect to contact customer support representatives at Amazon via phone, email, and chat. Fast-paced conditions necessitate a keen consumer focus.
An employment portal called FlexJobs screens each posting to weed out fraud. They advertise a variety of remote, flexible jobs, including chat jobs.
To read the whole job listings, you will need to pay a modest subscription fee, but if you can connect with big businesses rather than worrying about time wasted on phony applications, it could be worth the small outlay.
You may look for full- or part-time employment on FlexJobs. Some jobs allow for total remote work, while others can call for spending at least one day a week in the workplace.
Uber employs Community Support Representatives all throughout the world to handle phone, email, and live chat issues for customers. Empathy for both drivers and passengers is a requirement for employment with Uber. Uber is recruiting customer service agents with strong oral and written communication abilities.
When there is a strong need for help, you should plan to work evening or weekend shifts. Although a degree is not necessary, Uber likes to recruit support agents who have a Bachelor’s degree in business, communications, English, or journalism.
Uber Community Support positions are currently full-time office-based employment and do not allow for remote work.
7. Best Buy
Work as a full-time customer care representative at Best Buy or assist with client services. Through chat or the phone, you will handle a variety of consumer concerns. Customers occasionally receive responses from Best Buy customer support representatives via the company’s forum or even social networking sites. Customers may have concerns with product delivery, inquiries about their neighborhood Best Buy, or product-specific technical problems. You should feel at ease interacting with consumers on the phone or through a chat program if you want to work as a Best Buy customer care representative. Although it is not a necessity, Best Buy does prefer that its customer service representatives have at least a year of experience in the field. It’s even better if the representatives have expertise in resolving client problems.
You can’t overlook Indeed, one of the biggest online employment forums. To locate open employment, enter phrases like “online chat jobs” or “online chat support” into their search box.
You’ll find local and national businesses that require remote chat agents in your search results. By avoiding the need to visit each firm website and search via its available jobs page, using job portals like Indeed also saves you time. Saving time gives you the opportunity to increase your earnings or maintain a healthy work-life balance.
Convergys’ successor, Concentrix, focuses on hiring remote workers for sales and customer service positions. 35 states are presently looking for remote customer support positions. You’ll need a computer, a safe workplace, and an internet connection in order to use Concentrix. Additional criteria could apply to some clients.
For Concentrix employees, pay begins at $10 per hour, and payments are sent every two weeks. At Concentrix, you can work up to 40 hours a week and are eligible for both full-time and part-time employment. When you are employed, you will decide on your timetable.
Both the in-person and online training offered by Concentrix is free. Concentrix examines you after training to make sure you are prepared to deal with consumers.
In this role at LivePerson, you collaborate with clients to manage the portfolios of business customers. This implies that you will get to know your clients and collaborate with their executive team. It will be your responsibility to monitor and enhance contracts with clients. You must possess a Bachelor’s degree or above to join the LivePerson client partner program. Even preferable, but not necessary, is an MBA. Although the salary for LivePerson’s at-home client partners isn’t specified on their website, they do receive paid time off and other attractive benefits. In conclusion, as a LivePerson client partner, you will be utilizing conversational AI to simplify the lives of customers and brands. With this job, you may work remotely while putting your in-depth study to use.
You may advocate for the businesses you adore the most as a Needle Advocate. You may obtain goods and awards from the businesses you represent in addition to generating sales for your preferred brands!
You were paid per conversation since you got to pick the hours you wanted to work. (Yay!) All employment is chat-only, and your working hours are flexible.
The first application procedure just takes 30 minutes to complete, and your profile information will be reviewed within two days following that.
The company OutPLEX, formerly known as Talk2rep, provides outsourcing services for customer support tasks like text and live chat help. The organization employs customer care agents who may work from home in the US. You can call or email customers to troubleshoot issues with OutPLEX.
You must be able to type at least 30 to 50 words per minute without making any mistakes in order to be considered for these online chat jobs. Your typing speed may be evaluated online.
Your computer must have a Windows operating system and be hard linked to the internet (Apple machines are not permitted). Additionally, you must be proficient in independent research, have a high school diploma or GED, be able to multitask, and have outstanding communication, spelling, and grammatical abilities.
By working as a service agent at LiveWorld, you may find a part- or full-time remote, home-based job. Excellent customer service and marketing involvement will be your responsibility. Agents for LiveWorld must be native speakers of the language they will be using. A LiveWorld agent’s primary responsibilities include reacting to social media postings from LiveWorld customers, prioritizing client inquiries, and addressing user content in the context of social media. This position necessitates a strong writing skill set and is not phone-based. As a result, having great language, punctuation, and spelling abilities is a need for being a LiveWorld agent. To do this work, you must have dependable access to a computer, the internet, and a phone.
You can work for TeleTech as a Home Associate, but you will need a headset because this isn’t chat-only employment.
If you provide your hours of operation during the application process, TeleTech will match your schedule accessibility with an open project. You must put in at least 20 hours each week on the majority of tasks. The minimum age requirement for applicants is 17, and they must possess a high school diploma or the GED equivalent.
15. The Chat Shop
Live Chat Agents represent The Chat Shop customers across the world. The Chat Shop provides training to agents, but you need to be a native English speaker with excellent grammar and typing skills. Currently, it’s only hiring in Florida, Georgia, Tennessee, and Texas.
You’ll also need to be an organized worker who can multitask and learn new skills. The Chat Shop agents typically work 20 to 40 hours a week from home.
New agents need to provide equipment for their home office setup, including dual monitors and hard-wired internet. The Chat Shop also recommends that you have an external keyboard and mouse if you’ll be using a laptop for work.
Support.com offers rewarding yet fast-paced job options for at-home employees. Tech help is offered to clients of Support.com by phone and live chat. It is helpful for support agents to have expertise in resolving problems with Windows, Android, iOS, and Mac devices because they will be required to assist clients with tech-related difficulties. Being an at-home Support.com service representative has some noticeable benefits. They consist of paid time off, health coverage, financial help for school, and even paid training. Support.com provides agents with access to a content library so they may further their education on tech-related topics. They also offer some compensation for the price of using the equipment and the internet.
How Much Do Jobs in Online Chat Pay?
Most online chat jobs provide hourly wages of $8 to $15. You may anticipate starting salaries of up to $10 an hour for entry-level jobs.
Despite the lower pay than at other home enterprises, you save money by not having to pay for transportation. Additionally, if your current situation prevents you from working outside the house, any income is preferable to none.